Working Experience
Current Work
Utsman Media - Digital Agency
(May 2020 - Present)
Designer & Web Developer
- Managed Team and involved in marketing, copywriting, social media management, graphic designs, web design & development, and video editting.
- Conducted online and offline meetings with potential clients to build relationships, gain trust and fulfill their branding & marketing needs.
- Executed marketing plan and Ads campaign for our clients to increase brand awareness, customer perception, and revenue (increased revenue of our clients' average by 15%).
BrightChamps - EdTech (MNC)
(Sep 2021 - Present)
Operations Manager
- Managed a Team of 100+ Members, focusing on Improve & Maintain Performance (Conversion, Renewal, Customer Satisfaction, Attrition, etc).
- Created a Fun, Creative, Positive & Appreciative Working Environment.
- Conducted Counseling to Listen, Solve Issues & Maintain Team Happiness.
- Conducted Operational Training, Motivational Sessions, Teamwork Buliding & Communication Skill Training to Improve Team Performance.
Previous Work
Marketing & Sales Manager
Aug 2019 - May 2021
- Managed a Team of 100+ Members, focusing on Improve & Maintain Performance (Conversion, Renewal, Customer Satisfaction, Attrition, etc).
- Created a Fun, Creative, Positive & Appreciative Working Environment.
- Conducted Counseling to Listen, Solve Issues & Maintain Team Happiness.
- Conducted Operational Training, Motivational Sessions, Teamwork Buliding & Communication Skill Training to Improve Team Performance.
Marketing Manager
Apr 2018 - Dec 2019
- Created company design needs (Logo, Social Media, Product Display).
- Executed Market & Product Research in the city of Guangzhou, China.
- Conducted Meetings with suppliers, distributors, forwarding company from Korea, Singapore, and China.
- Generated Sales / Revenue over IDR 4 Billion Annually.
- Operational Optimization, saved up to 20% ads expenses.
Independent Distributor
Dec 2016 - Sep 2019
- Attended 10+ Business Training in Singapore.
- Recruited & Trained 20+ Distributors.
- Hosted Company & Product Presentations.
- Appointed as Foreign Speaker Translator (Chinese & English to Bahasa Indonesia).
- Contributed in achievning Regional Sales in Batam.
Marketing & Sales Manager
Apr 2019 - Jun 2019
- Executed advertising strategy and significantly increase efficiency (increase advertising cost efficiency by 200%).
- Managed to sold out 80% of dead stock within 2 months.
- Managed to help the company reverse financial situation from monthly loss of more than IDR 100 M to profit within 2.5 months.
- Managed to improve attendance and performance of employees by 30% within 2 months.
Head of Department
Aug 2016 - Feb 2017
- Managed office team in preparing ship documents before ship arrival, after ship docked, and checking documents before ship departing.
- Created Excel database and system for preparing documents.
- Answered up to 50 calls per day and provided excellent customer service to improve customer satisfaction.
- Created Excel system which increase 300% of work efficiency, achieve accurate reporting (reduce errors by 40%), and decrease operational cost (saved up to IDR 144 M annually).
Commercial Admin
May 2016 - Aug 2016
- Assisted Commercial Manager in preparing Commercial Documents.
- Answered up to 30 calls per day and provided excellent customer service to improve customer satisfaction.
- Created commercial documents such as Invoice and Credit Note.
- Created commercial reports such as Account Statement, Account Receivable, Tender Summary.
- Created systemized Excel to Increase document preparation speed 4x faster and produce error-free results.
Computer Educator
Jul 2012 - Jun 2015
- Taught Office programs (Word, Excel, PowerPoint).
- Taught Vector Graphic Design program (Inkscape, similar to Adobe Illustrator).
- Taught Bitmap Graphic Editor program (GIMP, similar to Adobe Photoshop).
- Taught Algorithm & Programming Language (Free Pascal, similar to JavaScript).
- Created Projects such as Programs, Games, and Websites.
